Privacy Policy

Your privacy matters to us. This is the privacy policy of Odown (we, us, our) for information we collect through our websitehttps://odown.comand the related products and services we provide.

Table of Contents

  1. Information We Collect
    • Log Data
    • Device Data
    • Personal Information
    • Business and Service Usage Data
  2. Legal Bases for Processing
  3. Data Retention Periods
    • Account and Profile Data
    • Monitoring and Service Data
    • Communication and Support Data
    • Billing and Payment Data
    • System, Analytics and Security Data
    • Backup Data
    • Legal and Compliance Retention
  4. Collection and Use of Information
  5. Disclosure of Personal Information
  6. International Transfers
  7. Your Rights
  8. Cookies
  9. Security
  10. Business Transfers
  11. Limits of This Policy
  12. Changes to This Policy
  13. Data Controller and Contact Details

1. Information We Collect

Log Data

When you visit our website or use our services, our servers automatically record standard data provided by your browser. This may include your IP address, browser type and version, pages you visit, the time and date of access and related diagnostic information.

Device Data

We may collect information about the device you use, such as device type, operating system, unique identifiers, device settings and approximate location. The information collected depends on your device and browser configuration.

Personal Information

We may ask for and process personal information including:

  • Name
  • Email address
  • Phone or mobile number
  • Payment information

Business and Service Usage Data

This includes information generated while using Odown, for example:

  • Monitor and check configurations
  • Status page content
  • Uptime metrics, incident history and notifications
  • Usage analytics and performance information

We only process personal information when we have a valid reason to do so. Depending on the situation, we may rely on:

  • Performance of a contract
  • Legitimate interests that are not overridden by your rights
  • Your explicit consent
  • Compliance with legal obligations

Where processing is based on consent, you may withdraw that consent at any time.

3. Data Retention Periods

We retain personal information only as long as needed for the purposes described in this policy. Retention periods vary by data category.

Account and Profile Data

  • Active accounts, retained while your account remains open
  • Closed accounts, deleted or anonymised within about 30 days
  • Backups removed within about 90 days
  • Financial and invoicing information retained up to 7 years for tax and accounting regulations

Monitoring and Service Data

  • Monitor configurations, retained while account is active
  • Uptime and performance data typically stored up to 24 months
  • Incident and status page history retained for the life of the account and up to 12 months after closure

Communication and Support Data

  • Email communications and support tickets stored up to 3 years
  • Crisp chat history typically retained up to 18 months

Billing and Payment Data

  • Payment details handled securely by Stripe
  • Billing and Invoice records stored for 7 years

System, Analytics & Security Data

  • Server and application logs kept about 90 days
  • Security logs kept up to 12 months
  • Aggregated or pseudonymised analytics data kept up to 24 months

Backup Data

Backup data follows our rolling retention schedule and is normally cleared automatically within about 90 days.

Legal Retention

We may retain certain data longer if required by law, regulation or legal claims.

4. Collection and Use of Information

We collect and use information in order to:

  • Provide & operate the Odown services
  • Manage accounts, subscriptions & billing
  • Send operational alerts and notifications
  • Offer customer support
  • Improve platform reliability and functionality
  • Perform analytics and usage measurement
  • Fulfil legal and regulatory obligations

5. Disclosure of Personal Information

We share personal information only with trusted third parties helping us operate our service, including:

  • Crisp for messaging and support
  • Stripe for payment processing
  • Supabase for hosting and database services
  • Twilio for SMS delivery
  • Mailjet for transactional and alert emails

Data processing agreements are in place where required.

6. International Transfers

Your personal data may be stored or processed in the EU, the UK or other countries where we or our providers operate. When data is transferred outside the EU or UK, we rely on appropriate safeguards such as standard contractual clauses.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion
  • Request restrict of processing
  • Object to processing in certain situations
  • Withdraw consent where applicable
  • Request portability of your data

You may contact us to exercise these rights.

8. Cookies

We use cookies and similar technologies to operate our site, maintain sessions and understand usage patterns. Please refer to our Cookie Policy for more detail.

9. Security

We use appropriate technical and organisational measures to help protect personal data, including encryption, access controls and security monitoring. While we aim to safeguard your information, no method of storage or transmission is absolutely secure.

10. Business Transfers

If Odown is acquired, merged or undergoes a business restructuring, personal information may be transferred as part of the transaction. Any new entity will continue to protect your information under this policy or a comparable one.

11. Limits of This Policy

Our website may contain links to external websites. We are not responsible for the content or privacy practices of third party sites.

12. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our services or legal requirements. Continued use of Odown after changes are published indicates acceptance of the updated policy.

13. Data Controller and Contact Details

Odown Data Controller
Moore Ventures Ltd

Data Privacy Officer
Danish Yasin
Email: hello@odown.io
Address: Kaskenpolttajantie 8, 00670 Helsinki, Finland